官方下载器下载报错反馈

橘子A · 发表于 2022-7-6 14:38:14

启动程序失败

极限超越 · 发表于 2022-7-9 12:29:06

点登录后直接闪退，重装了也没用

极限超越 · 发表于 2022-7-9 17:12:18

极限超越发表于 2022-7-9 12:29
点登录后直接闪退，重装了也没用

登录后闪退客服也不解决问题你们这游戏还让人玩不

玩玩停停 · 发表于 2022-7-10 16:38:42

老是异常错误。老掉线。以前没有的，最近这样了，为什么，系统也做。客服单也重新下载了几次都没用。

千金买人骨 · 发表于 2022-7-12 13:37:35

WIN11进不去游戏界面什么问题？

哈哈恐惧感 · 发表于 2022-7-13 23:26:48

打开梦幻西游有个红X框出现错误

飞翔的凡士林 · 发表于 2022-7-26 21:58:40

更新之后一直卡在这里不动

闭月轻云 · 发表于 2022-7-28 15:03:40

梦幻西游无法支持您的系统环境

asduhqw001df · 发表于 2022-7-31 15:49:32

玩玩停停发表于 2022-7-10 16:38 山东
老是异常错误。老掉线。以前没有的，最近这样了，为什么，系统也做。客服单也重新下载了几次都没用。

我特么也是这样。卸载重新装无数次了；系统也重新装过了，还是这样。什么问题

落日余晖N · 发表于 2022-8-3 00:50:53

电脑无法安装，提示如图所示

wei伟哥 · 发表于 2022-8-4 18:30:53

摸摸猫肚皮发表于 2018-9-22 17:20 内蒙古呼和浩特
win10 64位。

几乎每隔二三十分钟就这样。重装也不行，改兼容模式也不行。

我最近也是这样也会蓝屏重装好几遍系统和游戏都不行

灬狼糊糊灬 · 发表于 2022-8-8 17:39:33

macOS 12 无法打开梦幻客户端，你们不解决吗？

CCK · 发表于 2022-8-10 17:12:16

------------------------------------- Translated Report (Full Report Below) ------------------------------------- Process: 梦幻西游 [2194] Path: /Applications/梦幻西游.app/Contents/MacOS/梦幻西游 Identifier: com.netease.xyq.fantasywestwardjourney Version: 3.0.313~b3 (3.0.313~b3) Code Type: X86-64 (Native) Parent Process: launchd [1] User ID: 501 Date/Time: 2022-08-10 17:10:01.3908 +0800 OS Version: macOS 12.4 (21F79) Report Version: 12 Anonymous UUID: 80C2D3A9-C07E-FE72-C885-6851285C0005 Time Awake Since Boot: 7200 seconds System Integrity Protection: enabled Crashed Thread: 0 Exception Type: EXC_CRASH (SIGABRT) Exception Codes: 0x0000000000000000, 0x0000000000000000 Exception Note: EXC_CORPSE_NOTIFY Termination Reason: Namespace DYLD, Code 1 Library missing Library not loaded: /System/Library/Frameworks/Python.framework/Versions/2.7/Python Referenced from: /Applications/梦幻西游.app/Contents/MacOS/梦幻西游 Reason: tried: '/System/Library/Frameworks/Python.framework/Versions/2.7/Python' (no such file) (terminated at launch; ignore backtrace) Thread 0 Crashed: 0 dyld 0x860350be __abort_with_payload + 10 1 dyld 0x8604b1d2 abort_with_payload_wrapper_internal + 80 2 dyld 0x8604b204 abort_with_payload + 9 3 dyld 0x85ff976f dyld4::halt(char const*) + 375 4 dyld 0x85ff55a5 dyld4::prepare(dyld4::APIs&, dyld3::MachOAnalyzer const*) + 3995 5 dyld 0x85ff44d4 start + 388 Thread 0 crashed with X86 Thread State (64-bit): rax: 0x0000000002000209 rbx: 0x0000000000000000 rcx: 0x00007ff7bfefe598 rdx: 0x00007ff7bfefea00 rdi: 0x0000000000000006 rsi: 0x0000000000000001 rbp: 0x00007ff7bfefe5e0 rsp: 0x00007ff7bfefe598 r8: 0x00007ff7bfefe600 r9: 0x0000000000000000 r10: 0x000000000000008f r11: 0x0000000000000246 r12: 0x000000000000008f r13: 0x00007ff7bfefea00 r14: 0x0000000000000001 r15: 0x0000000000000006 rip: 0x00000000860350be rfl: 0x0000000000000246 cr2: 0x0000000085ffbe74 Logical CPU: 0 Error Code: 0x02000209 Trap Number: 133 Binary Images: 0x85fef000 - 0x8605afff dyld (*) <b70ce1ec-b902-3852-8268-05de00bfa8d5> /usr/lib/dyld External Modification Summary: Calls made by other processes targeting this process: task_for_pid: 0 thread_create: 0 thread_set_state: 0 Calls made by this process: task_for_pid: 0 thread_create: 0 thread_set_state: 0 Calls made by all processes on this machine: task_for_pid: 0 thread_create: 0 thread_set_state: 0 VM Region Summary: ReadOnly portion of Libraries: Total=1044K resident=0K(0%) swapped_out_or_unallocated=1044K(100%) Writable regions: Total=1.1G written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=1.1G(100%) VIRTUAL REGION REGION TYPE SIZE COUNT (non-coalesced) =========== ======= ======= STACK GUARD 56.0M 1 Stack 8192K 1 VM_ALLOCATE 12K 3 WINE_DOS 1.0G 1 WINE_SHAREDHEAP 48.0M 1 __DATA 112K 4 __DATA_CONST 80K 1 __LINKEDIT 364K 4 __TEXT 692K 3 dyld private memory 1024K 1 =========== ======= ======= TOTAL 1.1G 20 ----------- Full Report ----------- {"app_name":"梦幻西游","timestamp":"2022-08-10 17:10:01.00 +0800","app_version":"3.0.313~b3","slice_uuid":"bcb47623-66c6-3c2f-a82a-f97e595329ed","build_version":"3.0.313~b3","platform":1,"bundleID":"com.netease.xyq.fantasywestwardjourney","share_with_app_devs":0,"is_first_party":0,"bug_type":"309","os_version":"macOS 12.4 (21F79)","incident_id":"16326843-45CD-4161-BBDE-9C456CE30A5A","name":"梦幻西游"} { "uptime" : 7200, "procLaunch" : "2022-08-10 17:10:01.3232 +0800", "procRole" : "Default", "version" : 2, "userID" : 501, "deployVersion" : 210, "modelCode" : "MacBookPro12,1", "procStartAbsTime" : 7261121933199, "coalitionID" : 1467, "osVersion" : { "train" : "macOS 12.4", "build" : "21F79", "releaseType" : "User" }, "captureTime" : "2022-08-10 17:10:01.3908 +0800", "incident" : "16326843-45CD-4161-BBDE-9C456CE30A5A", "bug_type" : "309", "pid" : 2194, "procExitAbsTime" : 7261163050395, "cpuType" : "X86-64", "procName" : "梦幻西游", "procPath" : "\/Applications\/梦幻西游.app\/Contents\/MacOS\/梦幻西游", "bundleInfo" : {"CFBundleShortVersionString":"3.0.313~b3","CFBundleVersion":"3.0.313~b3","CFBundleIdentifier":"com.netease.xyq.fantasywestwardjourney"}, "storeInfo" : {"deviceIdentifierForVendor":"B2C23C7C-1E07-5CB2-AE2F-518045761CCE","thirdParty":true}, "parentProc" : "launchd", "parentPid" : 1, "coalitionName" : "com.netease.xyq.fantasywestwardjourney", "crashReporterKey" : "80C2D3A9-C07E-FE72-C885-6851285C0005", "sip" : "enabled", "isCorpse" : 1, "exception" : {"codes":"0x0000000000000000, 0x0000000000000000","rawCodes":[0,0],"type":"EXC_CRASH","signal":"SIGABRT"}, "termination" : {"code":1,"flags":518,"namespace":"DYLD","indicator":"Library missing","details":["(terminated at launch; ignore backtrace)"],"reasons":["Library not loaded: \/System\/Library\/Frameworks\/Python.framework\/Versions\/2.7\/Python","Referenced from: \/Applications\/梦幻西游.app\/Contents\/MacOS\/梦幻西游","Reason: tried: '\/System\/Library\/Frameworks\/Python.framework\/Versions\/2.7\/Python' (no such file)"]}, "extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0}, "faultingThread" : 0, "threads" : [{"triggered":true,"id":50066,"threadState":{"r13":{"value":140702053820928},"rax":{"value":33554953,"symbolLocation":33550857,"symbol":"__wine_dos"},"rflags":{"value":582},"cpu":{"value":0},"r14":{"value":1},"rsi":{"value":1},"r8":{"value":140702053819904},"cr2":{"value":2248130164},"rdx":{"value":140702053820928},"r10":{"value":143},"r9":{"value":0},"r15":{"value":6},"rbx":{"value":0},"trap":{"value":133},"err":{"value":33554953},"r11":{"value":582},"rip":{"value":2248364222,"matchesCrashFrame":1},"rbp":{"value":140702053819872},"rsp":{"value":140702053819800},"r12":{"value":143},"rcx":{"value":140702053819800},"flavor":"x86_THREAD_STATE","rdi":{"value":6}},"frames":[{"imageOffset":286910,"symbol":"__abort_with_payload","symbolLocation":10,"imageIndex":0},{"imageOffset":377298,"symbol":"abort_with_payload_wrapper_internal","symbolLocation":80,"imageIndex":0},{"imageOffset":377348,"symbol":"abort_with_payload","symbolLocation":9,"imageIndex":0},{"imageOffset":42863,"symbol":"dyld4::halt(char const*)","symbolLocation":375,"imageIndex":0},{"imageOffset":26021,"symbol":"dyld4::prepare(dyld4::APIs&, dyld3::MachOAnalyzer const*)","symbolLocation":3995,"imageIndex":0},{"imageOffset":21716,"symbol":"start","symbolLocation":388,"imageIndex":0}]}], "usedImages" : [ { "source" : "P", "arch" : "x86_64", "base" : 2248077312, "size" : 442368, "uuid" : "b70ce1ec-b902-3852-8268-05de00bfa8d5", "path" : "\/usr\/lib\/dyld", "name" : "dyld" } ], "sharedCache" : { "base" : 140703417192448, "size" : 15220686848, "uuid" : "398acfb4-57f6-31e0-bc82-e9959e5c92ce" }, "vmSummary" : "ReadOnly portion of Libraries: Total=1044K resident=0K(0%) swapped_out_or_unallocated=1044K(100%)\nWritable regions: Total=1.1G written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=1.1G(100%)\n\n VIRTUAL REGION \nREGION TYPE SIZE COUNT (non-coalesced) \n=========== ======= ======= \nSTACK GUARD 56.0M 1 \nStack 8192K 1 \nVM_ALLOCATE 12K 3 \nWINE_DOS 1.0G 1 \nWINE_SHAREDHEAP 48.0M 1 \n__DATA 112K 4 \n__DATA_CONST 80K 1 \n__LINKEDIT 364K 4 \n__TEXT 692K 3 \ndyld private memory 1024K 1 \n=========== ======= ======= \nTOTAL 1.1G 20 \n", "legacyInfo" : { "threadTriggered" : { } }, "trialInfo" : { "rollouts" : [ { "rolloutId" : "5ffde50ce2aacd000d47a95f", "factorPackIds" : { }, "deploymentId" : 240000179 }, { "rolloutId" : "60186475825c62000ccf5450", "factorPackIds" : { "SIRI_VALUE_INFERENCE_CONTACT_RESOLUTION" : "62bdc4218fe09c1632d841e9" }, "deploymentId" : 240000023 } ], "experiments" : [ ] } } Model: MacBookPro12,1, BootROM 430.120.6.0.0, 2 processors, Dual-Core Intel Core i7, 3.1 GHz, 16 GB, SMC 2.28f7 Graphics: Intel Iris Graphics 6100, Intel Iris Graphics 6100, Built-In Display: Color LCD, 2560 x 1600 Retina, Main, MirrorOff, Online Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1867 MHz, 0x02FE, 0x4544464232333241314D412D4A442D460000 Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1867 MHz, 0x02FE, 0x4544464232333241314D412D4A442D460000 AirPort: spairport_wireless_card_type_wifi (0x14E4, 0x133), Broadcom BCM43xx 1.0 (7.77.111.1 AirPortDriverBrcmNIC-1710.3) AirPort: Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports Network Service: Wi-Fi, AirPort, en0 Network Service: Thunderbolt Bridge, Ethernet, bridge0 Serial ATA Device: APPLE SSD SM1024G, 1 TB USB Device: USB30Bus USB Device: Bluetooth USB Host Controller Thunderbolt Bus: MacBook Pro, Apple Inc., 27.1

ybab334 · 发表于 2022-8-14 11:46:34

WIN11安装不了出来全是?????????

方灬舟 · 发表于 2022-8-16 20:10:36

今天8月16号早上更新完，还没任何问题，下午又更新一次，然后就花屏了，求解决，测试服